Privacy Policy

In this privacy policy, the “Website” means the Advance Laundry website at https://www.advancelaundry.com.au, a private company registered in New South Wales Australia (ABN) with its registered office at Unit 6, 25 Narabang Way, Belrose 2085 NSW Australia.

We are committed to protecting your privacy and developing technology that gives you a safe online experience. This Privacy Policy applies to the website and governs data collection and usage. By using this Website, you consent to the data practices described in this policy.

The website may link to other sites which will not be covered by the Privacy Policy. You should check the Privacy Policy of each site before providing information to it.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

We collect information about you for 2 reasons:

• firstly, to process your order
• and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and Australian privacy and data protection law.

We may use technology to track the patterns of behaviour of visitors to our site via Google. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser settings to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

At present Advance Laundry does not collect money/payment via banking or credit card details obtained on https://www.advancelaundry.com.au, however we do uses SSL certificates and use HTTPS is an encryption method that secures the connection between users’ browser and our server. This makes it harder for hackers to eavesdrop on the connection.

Privacy Statement

Advance Laundry respects the Guidelines suggested by the Australian Direct Marketing Association, in it’s Code of Practice for Consumer Protection in ecommerce.

We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.

In line with those guidelines, Advance Laundry would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as the Delivery Service Providers.

Information collected by Advance Laundry

Your contact information, including:

1. named individuals
2. telephone,
3. fax numbers and
4. email addresses
5. Information about what product and services you have ordered from Advance Laundry
6. Information about what product and services you have enquired
7. Your interest in receiving Advance Laundry email newsletters
8. Correspondence between you and Advance Laundry
9. A customer relationship management system in which details of conversations might be written by employees
10. Records of your payment details
11. Your accesses to our websites
12. Analytics collected via Google advertising cookies.

What Advance Laundry does with your information

We do not make your personal information available to third parties, with the obvious exception of third party business partners such as the delivery service providers and our banking institution.

• We do provide aggregate data to third parties
• We will contact relevant people to communicate billing and technical issues
• We store website data and email queued on our servers, only for use as back-up data should it be required
• We may customise our email newsletters and communications to reflect your interest in a particular service
• We access historic correspondence and details about earlier conversions in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on Advance Laundry
• We do not store encrypted credit card details within Advance Laundry server environment. Transactions are handled securely via your chosen banking institution to allow us to process secure payment for orders
• We monitor and store your online requests for webpage’s and services for research and to keep a history of your transactions with the business (this might include recording the fact you set up and deleted an email account, or took a trial in one of our services, etc)
• We do not identify users or facilitate the merging of personally identifiable information with non-personally identifiable information collected through any Google advertising product

Google Remarketing Tag

Advance Laundry may use Google Advertising on the Display Network and you may therefore see some of our adds appear not only in Google, but on other  websites throughout the world wide web.  We have added a Google tag to our pages so that Google collects data to know which pages you visited on our website to show you relevant ads. You are able to opt out of this data collection if you wish.  We will not give or Google will not give that data to other vendors, it will only use the information to determine which adds to show you.

Third party vendors, including Google, show our adds on sites on the internet.

Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website.

Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. (Alternatively you opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.)

Email communications

As a customer of Advance Laundry you will receive occasional email communications from Advance Laundry that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail.

If you have any questions or concerns about our privacy policy, please feel free to E-mail: info@advancelaundry.com.au